• +447 46 569 1751
  • info@RD4A.com
  • UK Office: 1 Brook Court, Blakeney Road, 
  • Beckenham, Kent, BR3 1HG

Privacy Statement


Date of effect: April 2021

“We”, RD4A (Remote Doctors 4 Africa / Remote Doctors 4 All), manage the interconnected web-portal https://RD4A.com and https://RemoteDoctors.co.za (the "Website”), the RD4A Remote Health Ecosystem and OKdoc web-portal and OKdoc mobile Application (the "App").

This page is to provide you with information regarding the gathering, use and disclosure of personal data whenever you make use of the Website and or the App.

We make use of your data to provide a better Website and App and to offer administrative services to the members of RD4A and OKdoc. By making use of our Website and or App you agree to the collection and use of your information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from our Website.

Collection and Use of Information:

We collect different types of information for various purposes. This is to provide and improve our service to you.

Types of Data Collected:

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit, register, fill out forms, use features or resources we make available on our Website and App. Users may be asked for, as appropriate, name, e-mail address, mailing address. Users may however visit our website anonymously. We will collect personal identification information from Users only if the voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain wWebsite and App related activities.

Non-personal identification information:

We may collect non-personal information about Users whenever they interact with our Website and or App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of Connection to our Website and or App. This includes the operating system and the Internet service providers utilized and other similar information.

Usage Data:

We may furthermore collect information regarding how the Website and or App is accessed and used (“Usage Data”). This usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the page of our Website and or App which you visit/ used, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data:

We make use of cookies and similar tracking technologies to track the activity on our Website and or App and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and then stored on your device. Further tracking technologies which are used are beacons, tags, and scripts to collect and track information and to improve and analyse our Website and or App to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. It is important to note that if you do not accept cookies, you may not be able to use certain portions of our Website and or App.

Examples of Cookies used by us:

Session Cookies – these are used to operate our Website and App.
Preference Cookies – these are used to remember your preferences and various settings.
Security Cookies – which are used for security purposes.

Use of Data:

RD4A® uses the collected data for various purposes:

To provide and maintain the Website and App.
To notify you about changes to our Website and or App.
To allow you to participate in interactive features of our Website and App when you choose to do so.
To provide user care and support.
To monitor the usage of the Website and or App.
To detect, prevent and address technical issues.
To respond to queries.
To verify your identity.
To invite you to events that we host, arrange or sponsor.
To send you updates regarding our latest projects and/or campaigns

Transfer of Data:

Your information (including Personal Data), may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to his Privacy Policy followed by your submission of such information represents your agreement to that transfer.

RD4A® will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data:

Legal Requirements:

RD4A® may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights of property of RD4A;
Prevent or Investigate possible wrongdoing in connection with the Website and or App;
Protect the personal safety of RD4A members, users of the Website and App or the public;
Protect against legal liability.

Disclosure of personal information:

We are not in the business of selling personal information and therefore we will not disclose your personal information to anyone except as provided in this policy.

We may for marketing purposes disclose or transfer your personal information to our agencies.
It may be necessary for us to disclose or transfer your personal information to suppliers, affiliates, partners or agents in order to provide you with our services. We will obviously need to disclose your personal information to employees of ours who require it to do their jobs.
We make sure they are aware of and take their confidentiality obligations seriously. They are contractually bound to keep all confidential information confidential.
There may be situations where the law requires us to disclose your personal information. In all other situations, we will not disclose your personal information without notifying you and enabling you to object.

Security of Data:

The security of your data is of utmost importance to us. It is however important that you remember that no method of transmission over the internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, however we cannot guarantee its absolute security.

How we protect your information:

RD4A® adopts appropriate data collection, storage, processing practices and security measures to prevent unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our web-portal and OKdoc.

Web-portal Providers

We may employ third party companies and individuals to facilitate our Website and App (“Internet and Hosting Service Providers”), to provide the Website and or App on our behalf, to perform Website and App -related services or to assist us in analysing how our Website and or App is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Web Service Providers to monitor and analyse the use of our Website and App.

Links to Other websites and web services.

Users may find advertising or other content on our Website and App that links to the services, websites of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websitesservices and are not responsible for the practices employed by websites and or services linked to or from our Website and or App.

In addition, these other websites and services, including their content and links, may be constantly changing. These other websites and or services may have their own privacy policies and customer website policies. Browsing and interaction on any other website and or services which have a link to our web-portal and OKdoc, is subject to that website or service’s own terms and policies.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include RD4A and OKdoc news, updates, related products and services, or website and App information, etc. We may use third party internet-service providers to help us operate our business and the website and App or administer activities on our behalf, such as sending out newsletters or surveys.

We may share your information with these third parties for those limited purposes if you have given us your permission.

Children’s Privacy

Our web-portal and OKdoc does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Acceptance of these terms

By using this Website and or App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website and or App. Your continued use of the Website and or App following the posting of changes to this policy will be deemed your acceptance of those changes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website and App, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Access to Information

You have a right to request access to information we have of you as User. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask of you to verify your identity. We will fulfil your request by sending your copy electronically unless the request expressly specifies otherwise. For any subsequent access request, we may charge an administrative fee.

Information Correction and Deletion

If you believe that the information that we have about you is incorrect you are welcome to contact us so that we can update it and keep your data accurate. Any data that is no longer needed for purposes specified above will be deleted. If at any point you wish for RD4A® to delete information about you, you can contact us with the details below.

Objection to use

You have the right to object to the processing of personal information for the purposes of scientific / historical research and statistics. You may request that your personal information not be used for the above purposes. A request of this nature can be denied on the following grounds:

There are demonstrable and compelling legal grounds for the processing of personal information that ignore the individual’s interests, rights and freedoms;
The processing is for the establishment, exercise, or defence of legal claims.

Contact Us

Please contact us at any time to:

Request access to information that RD4A® has about you;
Correct any information that RD4A® has about you;
Delete any information that RD4A® has about you;

Our contact details are:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
By phone number: +447465691751


Please note this service and hosted Websites and Apps are provided to the general public at no charge and without liability. Originators of comments made on or sent via any form, page, petition, comment section or anywhere else whatsoever, are wholly liable for such comments. Although we discourage derogatory or defamatory comments made by users of this Website, App, OKdoc owners, web-service providers and administrators accept no responsibility or liability for any comments made and/or submitted through this Website and or App by users and members.

User’s information remains the property of RD4A and is not for sale, will never be distributed to an outside party and will not be used for any other unrelated purpose. The content of this web-portal and OKdoc is provided for information purposes and medical purposes only. No legal liability or other responsibility is accepted by or on behalf of the Website and App owners, Website and App service providers or administrators for any errors, omissions, statements or comments on this Website and or App (made by internal or external users), or any websites, web services and or websites to which these pages connect.

We accept no responsibility for any loss, damage or inconvenience caused as a result of reliance on or receipt of such information.

We cannot control the content or take responsibility for pages maintained by external providers. Where we provide links to websites, web-services and or other services and apps, we do not by doing so endorse any information or opinions appearing on them. We accept no liability whatsoever over the availability of linked pages.

We reserve the right to refuse the provision of links to any external content, for whatever reason deemed fit.

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Created by a team of healthcare and technology experts, RD4A Solutions use cutting-edge technology to connect patients and healthcare providers on a digital platform. It innovatively brings together all the features needed for a quality virtual healthcare experience for both the medical professional and the patient, in a securely encrypted, user-friendly environment.